1. Acceptance of Terms

By accessing or using Donna’s website or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

2. Product Information

Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the descriptions or other content on our website are completely accurate, reliable, or error-free.

Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products purchased and to discontinue any product at our discretion.

3. Ordering and Payment

Order Confirmation: After placing an order, you will receive an email confirmation with details of your order. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline any order.

Payment Methods: We accept various payment methods, including credit/debit cards and cash on delivery (COD). Payment processing is secured through our payment gateway.

Pricing: Prices are listed in VND (Vietnamese Dong) and include VAT unless otherwise stated. Prices are subject to change without notice. Any changes will not affect orders that have already been processed.

4. Shipping and Delivery

Shipping Costs: Shipping costs will be calculated and displayed at checkout. We offer nationwide delivery with estimated shipping times ranging from 1 to 4 days, depending on your location.

Delivery Issues: We are not responsible for delays caused by third-party delivery services or incorrect delivery addresses provided by the customer. If you experience any issues with delivery, please contact us for assistance.

5. Returns and Exchanges

Return Policy: Products may be returned within 7 days of receipt if they are in their original condition and packaging. Certain products may be non-returnable. Please review our return policy for detailed information.

Exchanges: Exchanges are available for defective or damaged products. Contact us within 7 days of receipt to arrange for an exchange or refund.

Refunds: Refunds will be processed to the original payment method. Please allow up to 14 days for refunds to be completed after we receive and inspect the returned product.

6. Customer Responsibilities

Account Information: If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Accuracy of Information: You agree to provide accurate, current, and complete information when making a purchase or using our services. Any inaccuracies may affect your order processing and delivery.